Sweaty Betty
Sweaty Betty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 55 customer reviews; 15% would likely recommend; rating distribution shows 79% unfavorable and 9% positive; consumers are mostly dissatisfied.
Positive Feedback
Customers praise the product design and call the clothes beautiful with great merchandise and product quality noted by some reviewers in Sweaty Betty reviews.
Negative Feedback / Risk Areas
- Widespread complaints about poor customer service and inaccessible phone support, often referencing Sweaty Betty customer complaints.
- Frequent reports of missing or wrong deliveries and courier issues.
- Problems obtaining refunds, returns, exchange labels, and slow or no responses to refund requests.
- Chatbot unhelpful and online returns process failing customers.
Key Takeaways for Future Customers
- Expect potential delays and difficulty reaching a human for order, exchange, or refund issues.
- Avoid using for time-sensitive gifts and insistently track refunds if charged for undelivered items.
- Consider in-store purchases or alternatives if reliable customer service matters to you.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 55 customer reviews; 15% would likely recommend; rating distribution shows 79% unfavorable and 9% positive; consumers are mostly dissatisfied.
Positive Feedback
Customers praise the product design and call the clothes beautiful with great merchandise and product quality noted by some reviewers in Sweaty Betty reviews.
Negative Feedback / Risk Areas
- Widespread complaints about poor customer service and inaccessible phone support, often referencing Sweaty Betty customer complaints.
- Frequent reports of missing or wrong deliveries and courier issues.
- Problems obtaining refunds, returns, exchange labels, and slow or no responses to refund requests.
- Chatbot unhelpful and online returns process failing customers.
Key Takeaways for Future Customers
- Expect potential delays and difficulty reaching a human for order, exchange, or refund issues.
- Avoid using for time-sensitive gifts and insistently track refunds if charged for undelivered items.
- Consider in-store purchases or alternatives if reliable customer service matters to you.
Media from reviews
Hull, Kingston Upon Hull
Error with my delivery . Rectified now
Every thing ok , Amanda has been in touch & is sending my order direct to home address .
Thankyou
Regards
J Smith .
User's recommendation: Excellent service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get hold of customer service
No experience because they dont answer phone calls and they dont reply to the email text messages. Ive spent a fortune on this company and it is a fortune but no more.
Since they only do online customer service its gone horrendous Ive shopped here for years but I think its time to find a better supplier one that is experienced, passionate about their customers helpful. .
Leeds, Leeds
Resolved: Evri left my delivery in an unsafe place and it has been stolen.
My goods have been stolen and I am unable to speak with a person regarding this problem. Evri have admitted their mistake and told me to contact you direct, but I am unable to speak to anyone about my order. UK0842****
User's recommendation: Go to a store!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPOOR CUSTOMER SERVICE
Nothing to say other than, I love the product, but not buying if a human is not available for questions asked.
I then went on a search for customer service which took up even more time. Long story short, I did NOT purchase the 2 pair of leggings, b/c after spending at least 20 minutes in my busy workday, a human was nowhere to be found. Very disappointing.
I have 2 pair of SB leggings from a few years ago, both of which I really like. You no longer have those available so I wanted to inquire as to which current leggings are similar to what I previously purchased.
Resolved: Return query
Appalling. Frustrating.
PLEASE can I talk to someone about a returns query ? Your Chat Bot is useless and nobody is answering the phone number.
This is extremely poor Customer Service.
Missing order
can't get hold of anyone
customer service has deteriorated
no reply to requests
bot goes home at 3!!!
delivery has gone off grid
can't get hold of the delivery company either
- Used to be so wuick and good quality
- No longer quick no customer support
Package delivered to wrong address.
My package was delivered to the wrong address and that person just threw it on the sidewalk in front of their house. I just happen to see a package sitting on the sidewalk and realized it was mine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn item fit is terrible
I can not reach the company to get a return shipment label.
This company is awful to deal with.
This process is ridiculous.
Are you interested in doing business?
You suck. You suck again and again and again
User's recommendation: Absolutely not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMinus if possible
Sweaty Betty have completely ignored the issue
Colour running from them onto my skin. Chatbot is useless. Sending me back to a shop that's closed. No other branch will do anything.
I wanted an exchange but there's no chance. Keep being sent round in circles. Customer service is absolutely non-existent. They don't care.
Service was a million times better when Tamara owned it. Now it's Wolverine, the most rubbish company on the high street. Sweaty Betty staff are more interested in themselves than customer satisfaction.
Avoid this company at all costs. I've started legal action against them.
- Everything no customer service
Preferred solution: Exchange of faulty item
User's recommendation: Avoid at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with order and 20% code I couldn't process
It was too difficult to get the 20% code. It took many tries to get it and too long waiting for delivery.
Also, it's too difficult to get a live person and waiting for an email response. The chatbot didn't understand my question.
- Too long for delivery
Preferred solution: Deliver product or service ordered
Carmel, Indiana
Order status
I called and nobody answered the phone.
Blah blah blah blah blah blah blah blah blah !!!
And your details box is stupid.
User's recommendation: Shop with another site.
Employment issue
I ended my employment in sweaty betty uk ( Clarks village )
Im now being told because it was before my probation you will be deducting 1/2 my wages for the uniform .
Ive had a HR specialist read my contract and nowhere does it state this
Im happy to return my uniform ?
Please help in 17 need every bit of my wages
Sam Constanza is the manager
San Francisco, California
Did not receive my purchase
I see other reviewers who purchased like me, in December 2024, did not receive the items they bought, I am in the same boat, I ordered on December 30, 2024, have a tracking number, e-mailed them three times, no answer, no update, maybe they are going under. Sub-par customer service is an understatement.
User's recommendation: Only buy in store, with goods in your hand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
Awful. No customer service .
Cannot speak to a representative. Cannot email successfully. And they offer a live chat, which is not a live chat. It is a bot.
And the quality of the leggings are not good. . I would never recommend sweaty Betty to anybody.
Including that theyre making me right an experience with more letters than I feel like using. a totally unbusiness like unprofessional company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven’t received my clothes and I haven’t reached someone from Sweaty Betty to help me
I bought some items from Sweaty Betty, I am a frequent client. But this time I havent received my order, they didnt tell me by email that my order was on the way, or that it has been delivered, or that they have difficulties finding me, nothing. I am trying to reach someone who is not a machine to solve the problem and get the clothes I bought.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy leggings have not arrived?
EVRI have delivered a parcel which is not mine. Where are my ( expensive leggings?)
My tracking number is
H02LZA002407****.
I would like this matter resolved as soon as possible .
User's recommendation: Wait until Sweaty Betty send you a replacement
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You are taking legal action over $90, A lawyer will cost more than that.
It is a matter of principle. I am fully aware of the costs involved
I am fully aware of the costs involved. This is a matter of principle after the appalling service or lack of it.
I am fully aware of the costs involved. This is a principle.
Legal action? You’re wasting your time and money.
It is now a matter of principle after it will hopefully stop the company from ignoring complaints from other customers. I am fully aware of the costs involved and don’t really need telling. I am not wasting my time either.
I doubt that legal action would help.